104 Ebury Street
London SW1W 9QD
Tel: 020 7730 8031

Online Bookings
Check availability & prices
and make online bookings

Book Now!

Frequently Asked Questions (FAQs)

If you require additional information please contact us.

Making a Booking

Q1. How can I check availability & prices and make bookings?
The easiest way to check availability and prices, and make bookings, is using our online booking system.
Alternatively you can contact us by email or telephone.

Q2. Do you accept group bookings?
We can accept groups of up to 100 people at competitive rates. Please contact us with your requirements.

Q3. What are your booking conditions?
i. All bookings must be guaranteed with a credit card (money is not taken prior to arrival unless agreed), bank transfer or cash payment
ii. We require at least 48 hours' notice to cancel a booking or change the start date, failing which we charge the balance due for the first night
iii. Changes can be made to any booking prior to or on arrival (subject to point ii.) subject to availability

Arrival & Departure
Q4. What is your Check-In time?
Our official check-in time is 2pm; however, if you arrive earlier and the room is ready you can check-in then.
Reception is open 24 hours a day.

Q5. What is your Check-Out time?
Rooms must be vacated no later than 10.30am on the departure day. Late check-out is usually possible until midday if requested in advance.

Q6. Do you have left luggage facilities?
You can leave your bags at reception free of charge before check-in and after check-out up until 11pm.

Q7. What Payment Methods are Accepted?
- Credit/debit card: Visa, Mastercard, American Express, Maestro, Switch, Solo
- Cash: Pounds, Euros and US Dollars
- Bank transfer: We accept advance transfer payments to our London bank account - for information contact us

General Information
Q8. How can I find your hotel?
Our hotel is easily reached from all airports and stations. For full details see our directions page.

Q9. What is your hotel's policy on smoking?
All rooms and public areas of the hotel are strictly NON-SMOKING

Q10. Is there an internet connection?
Free Wi-Fi internet access is available throughout the hotel.

Q11. Do you have more information on the local area and London in general?
See our comprehensive local information pages to help you make the most of your stay in London. Our friendly and helpful reception staff will also be available for help and advice in London.

Q12. Do you have facilities for disabled people?
Anyone can make a booking at our hotel irrespective of any disabilities. Please note, however, that we do not have lifts and because of the nature of the buildings wheelchair access to most rooms is very limited. If you require wheelchair access or have difficulties going up and down stairs it is advisable to contact us before making a booking. Our staff are always available to assist in any way they can.

More Information
If you have further questions please contact us